Refund policy

We want you to be happy with your purchase. Because our products are custom 3D-printed and often made to fit a specific vehicle, we do not offer returns or refunds for change of mind. 

We DO accept returns and offer a refund, replacement, or repair if your item arrives defective, damaged, or not as described. You have 14 days after receiving your item to let us know.

To start a return under this policy, contact us at Filamentlab1@gmail.com with your order number and photos of the issue. Please note that approved returns will need to be sent to the following address: 40 High st, Walkervale 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Filamentlab1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As outlined above, we only accept returns for items that arrive defective, damaged, or not as described. We do not accept returns for change of mind, incorrect measurements or fitment details provided by the customer, or custom/personalised requests once production has started. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund, replacement, or repair was approved. If approved, refunds are automatically issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Filamentlab1@gmail.com.